FREQUENTLY ASKED QUESTIONS

HOW IS THE PRODUCT STRUCTURED?

WHAT ARE PRODUCT SUPPORT VIDEOS?
Product support videos and on-line trainings provide in-depth knowledge that allow the viewer to understand how the autistic population can be supported and welcomed in community settings. The Hukama toolkits are comprehensive in nature; to have the tools and visual supports without training makes the process incomplete. Video trainings are intended to outline the structure of the Hukama process and are designed to maximize the tools’ effectiveness and utilization.

For the dental toolkit, the Hukama process requires that the product support video be viewed in its entirety before the toolkit is shipped.

On-line trainings for emergency management toolkits are scheduled at an agreed upon time following purchase.

SENSORY TOOLS

CAN ALL TOOLS IN THE TOOLKITS BE SANITIZED? HOW CAN TAVI BE CLEANED?
Yes. All tools contained in the toolkits are, unless designed for single use, able to be sanitized; we leave the method to your discretion.

To wash Tavi, remove the inside weighted pack that is filled with clay beads. Machine wash the elephant cover in cold water on a gentle cycle. Do not bleach. Hang dry and do not put it in the dryer. DO NOT LET THE INSIDE WEIGHTED PACK GET WET.

PAYMENTS & SHIPPING

What type of payments do you accept?
For Tavi and Dental Toolkit sales, we accept Visa, Mastercard, Discover, and American Express.

For sales of toolkits for use by emergency management personnel we accept purchase orders with payment to be made via credit/debit card, by mail via check, money order, cashier’s check or wire transfer.

Where do you ship?
We ship only to street addresses within the contiguous United States at this time.
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