FREQUENTLY ASKED QUESTIONS
HOW IS THE PRODUCT STRUCTURED?
WHAT ARE PRODUCT SUPPORT VIDEOS?
For the dental toolkit, the Hukama process requires that the product support video be viewed in its entirety before the toolkit is shipped.
On-line trainings for emergency management toolkits are scheduled at an agreed upon time following purchase.
SENSORY TOOLS
CAN ALL TOOLS IN THE TOOLKITS BE SANITIZED? HOW CAN TAVI BE CLEANED?
To wash Tavi, remove the inside weighted pack that is filled with clay beads. Machine wash the elephant cover in cold water on a gentle cycle. Do not bleach. Hang dry and do not put it in the dryer. DO NOT LET THE INSIDE WEIGHTED PACK GET WET.
PAYMENTS & SHIPPING
What type of payments do you accept?
For sales of toolkits for use by emergency management personnel we accept purchase orders with payment to be made via credit/debit card, by mail via check, money order, cashier’s check or wire transfer.